Terms of Service

What we are

RentFit is a marketplace that connects customers with independent vendors who rent out costumes. The rental contract is between the customer and the vendor. We provide the platform, take payments through our payment provider, hold and settle deposits as described below, and help resolve disputes.

Accounts

You must be 18 or over and give accurate details. Keep your password private; you are responsible for activity on your account. Vendors are reviewed before they can list items and must keep their details current.

Booking and payment

1. A customer sends a rental request for specific dates. The vendor has a limited response window (currently 30 minutes) to accept or decline. An unanswered request expires and nothing is charged.
2. After the vendor accepts, the customer has a limited window (currently 30 minutes) to pay. If payment is not completed, the hold lapses and the item is released.
3. Payment covers the rental charge, any delivery fee, and a refundable security deposit. Payments are processed by Razorpay.

Deposits, returns and disputes

The deposit is separate from the rental charge. After the item is returned it is inspected; if it passes, the deposit is refunded. A vendor may deduct from the deposit only for a stated reason supported by evidence, and the customer can dispute it. Disputes are reviewed by us, and our decision on how the deposit is settled is final for the purposes of the platform, without affecting your legal rights.

Cancellations and refunds

Cancellations, refunds and deposit returns are covered by our Cancellations and Refunds policy. Please read it before making a booking.

What you must not do

Do not list items you do not own or that are unsafe, give false information, move a booking off the platform to avoid fees, harass others, misuse messages, or try to disrupt or break the service. We may suspend accounts that do.

Objectionable content. Do not post, send or upload anything that is unlawful, threatening, abusive or harassing, hateful or discriminatory, sexually explicit, misleading or fraudulent, or that shares someone else's private information (including phone numbers or addresses in chat or photos). This applies to listing text and photos, messages and reviews.

Reporting and blocking. You can report a listing, a message or the other person in a booking from inside the app, and you can block the other person in a booking chat. Blocking only stops chat between you; it does not cancel or change a booking or a payment, and our support team will help with any hand-over. We review reports and may remove content, deactivate a listing, or suspend an account. Reports are kept to review them and to protect our users.

Vendors

Vendors set their own prices, deposits and item descriptions, must describe items honestly, keep them clean and safe for children, honour accepted bookings, and pay the platform commission shown to them. Payouts are made to the verified bank account after the booking completes, subject to a hold period for disputes.

Content

You keep ownership of photos, reviews and messages you post and give us permission to display and store them to run the service. Do not post anything unlawful or that infringes someone else's rights.

Liability

We provide the platform on an "as available" basis. To the extent the law allows, we are not liable for the condition, safety or fit of a rented item or for a vendor's or customer's conduct, and our liability to you is limited to the amounts you paid through the platform for the booking concerned. Nothing here limits liability that cannot be limited by law.

Ending your account

You can delete your account at any time (see Delete your account), unless you have a booking in progress. We may suspend or close accounts for breaking these terms.

Governing law

These terms are governed by the laws of India. Courts at Yavatmal, Maharashtra have jurisdiction, subject to any consumer rights you have to bring a claim elsewhere.

Contact

Questions about these terms: [email protected]

Grievance officer: Akshay Nawade, [email protected]. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.