Privacy Policy

RentFit Interiors & Furnishings (“RentFit”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This policy describes how we collect, use, store, and safeguard your information when you:

• Visit our website https://www.rentfit.co.in and its subdomains (e.g. pdi.rentfit.co.in)
• Use our estimation tools, chat assistants, or service request forms
• Subscribe to maintenance services or inspection tools
• Communicate via email, WhatsApp, or other digital channels with RentFit

We collect different types of information depending on how you interact with our services:

• Personal Information: Name, phone number, email, address, location, and property details submitted via forms or chat.
• Property & Project Data: Flat size, configuration, photos, and project preferences shared during estimation, inspection, or service booking.
• Technical Information: Browser type, device ID, IP address, operating system, pages visited, and interaction data for analytics and performance.
• Chat & Communication Logs: Messages or queries sent via chatbots, WhatsApp, or support channels (stored securely for quality and service tracking).
• Cookies & Tracking: RentFit uses cookies, pixels, and analytics tools (like Google Analytics) to understand visitor behavior and improve user experience.

RentFit processes your data lawfully and transparently for the following purposes:

• To generate accurate estimates, proposals, and work orders for your project
• To provide Pre-Delivery Inspection (PDI) and snag management reports
• To communicate about bookings, project updates, and maintenance schedules
• To personalize your experience on our website and tools
• To analyze service performance, traffic trends, and improve website content
• To send updates, offers, or feedback requests — only when you opt-in
• To comply with legal obligations and enforce our Terms & Conditions

RentFit uses certain third-party services to deliver functionality, analytics, and communication. These may include:

• Google Services: Google Analytics, Google Maps API (for location-based inputs such as community names in forms).
• Meta / WhatsApp Business API: For automated or human-assisted communication, reminders, and service updates.
• ChatGPT / AI Chatbot: For automated question responses; your inputs are processed to improve interaction quality but not shared publicly.
• CRM Systems: Used to manage client profiles, projects, and support tickets securely.

Third-party services have their own privacy policies; by using these tools, you also agree to those terms.

We process personal data under one or more of the following legal grounds:

• Your consent (given via forms, chat, or acceptance of cookies)
• Performance of a contract (estimation, work order, or service agreement)
• Legitimate business interests (customer support, communication, analytics)
• Compliance with legal obligations (taxation, accounting, or regulatory requirements)

We store your information on secure servers and follow industry-standard protection measures.

• Retention Period: Data is retained as long as necessary to fulfill service obligations, legal requirements, or until you request deletion.
• Security: All digital data is encrypted during transmission (SSL) and protected against unauthorized access. Physical project files are stored in restricted offices.
• Payment Information: We do not store credit/debit card details. Online payments are processed via PCI-DSS compliant gateways.
• Account Access: Users are responsible for safeguarding their login credentials. RentFit is not liable for misuse due to user negligence.

RentFit may share your data under specific conditions:

• With verified vendors, contractors, or installation teams involved in your project — only the minimum data necessary to perform their tasks is shared.
• With logistics and delivery partners for dispatch of materials or appliances.
• With service technicians during warranty or maintenance visits.
• When legally required by authorities or to protect RentFit’s legal interests.

We never sell, rent, or trade your personal information to unrelated third parties.

Cookies are small text files placed on your browser to improve your experience.

• Essential Cookies: Necessary for website functionality (e.g., form submissions).
• Analytics Cookies: Used to measure site performance and traffic.
• Marketing Cookies: Help show relevant ads and retarget users who consent.

You can disable cookies in your browser settings, though some website features may not work as intended.

As a user, you have rights to manage how we handle your personal data:

• Request access to or a copy of your stored information.
• Request correction of inaccurate or outdated data.
• Withdraw consent for marketing communication at any time.
• Request deletion (“Right to be Forgotten”) — subject to legal retention limits.
• Request restriction of processing for specific reasons (e.g., dispute resolution).

To exercise these rights, contact us via privacy@rentfit.co.in.

RentFit’s website and services are intended for adults. We do not knowingly collect data from children under 18. If we discover that a minor has provided information, we will delete it promptly upon request.

Our PDI (Pre-Delivery Inspection) and maintenance tools require uploading property-related data (photos, comments, and section details). We ensure:

• Snag details and photographs are visible only to the logged-in user and authorized RentFit support teams.
• Data is encrypted and stored on secure servers.
• RentFit may use anonymized, aggregated snag analytics to improve quality benchmarks.
• Maintenance service data (visit logs, issues, technician notes) is used only for warranty and service management.

RentFit may send you promotional emails, WhatsApp messages, or notifications about offers, new services, or maintenance reminders if you have opted in.

• You can opt out anytime by replying “STOP”, “UNSUBSCRIBE”, or updating preferences in your profile.
• Transactional communications (e.g., order updates, invoices) will continue as they are necessary for service delivery.

All data is stored and processed within India whenever possible. However, some service providers (e.g., analytics or cloud providers) may process data on servers located in other countries. RentFit ensures that appropriate safeguards and contractual clauses are in place for such transfers.

In the unlikely event of a data breach, RentFit will notify affected users and relevant authorities as required by applicable law, describing the nature of the breach and recommended actions to minimize risk.

RentFit reserves the right to update this Privacy Policy from time to time. Updates will be posted on our website with revised effective dates. Continued use of the site constitutes acceptance of the updated version.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, contact:

We aim to respond to verified privacy requests within 10 business days.